Print-out Terms and Conditions

General Terms and Conditions

Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben, Germany, registered in Braunschweig under company registration number HRB 100733, VAT GB239 8970 48, and legally represented by the Managing Director, Maximilian Hohe, accepts your order on the basis of the following General Terms and Conditions (T&Cs).

1. Completion of Contract

Clicking on the “Add to cart” button in our online shop places your selected product(s) in the virtual shopping basket. Clicking on the shopping trolley symbol takes you to the virtual shopping basket. Here you can review your order, delete products or amend quantities.

Clicking on “Proceed” starts the order process that you complete by clicking on “Buy now” in the final step. In doing so, you are submitting a legally binding contractual offer regarding the product(s) in the shopping basket.

You will automatically be informed by email that we have received your order and the message will also include the details of your order. This email does not constitute acceptance of your offer.

We will only store this contract text until acceptance of the sales contract and thereafter it will no longer be possible to retrieve it. If you would like to retain a copy of the contract text for yourself, please save a copy of our acknowledgement email.

Assuming no contract has been concluded between you and us, the prices stated are subject to change and are subject to prior sale.

When paying via PayPal, credit card or advance payment / prepayment, the sales contract shall be concluded upon issue of your payment order.

When paying on account or by cash on delivery, the sales contract shall be concluded when we confirm your order. This happens no later than five days from receipt of the order either through the sending of an ‘order confirmation’ in writing, notification of delivery or through the delivery of the goods; during this time, you are bound to your order.


2. Delivery date and shipping

Unless stated otherwise in the product description, your items will be delivered within two weeks. The delivery date is calculated from the date upon which you receive our order confirmation. If you are paying in advance, the term of delivery starts 3 days after payment leaves your bank account.

For freight shipments, you are required to inform us prior to dispatch of any known restrictions that will affect the delivery vehicle.

If assembly has been arranged, the customer must ensure that the assembly area is prepared by the agreed date.

We are entitled to engage subcontractors.

In case of any damage during transit, please inform us within 24 hours of receipt of goods.

Sport-Thieme insures all deliveries.               

Our customer service will be glad to help   telephone: +44 (0)845 1223232

3. Prices

All prices stated are in GBP. All customer prices include VAT.

For deliveries within the UK, there is a minimum order value of GBP 50.00.    

For orders below GBP 50.00 a surcharge of GBP 5.00 applies.

Minimum order quantities are displayed on our order forms and are automatically displayed for orders placed online. The ‘order value’ is the value of the actual order and does not include service charges and delivery costs.


4. Delivery charges

If it is beneficial and cost effective to speed up deliveries, we will make partial deliveries to ensure that you receive your items as quickly as possible. Particularly when some items require a longer delivery time than the rest of the order.

a)  General

Shipping costs are GBP 10.99 per order. Should the order contain heavy or bulky items, a surcharge of GBP 9.00 applies.

Shipping costs are incurred only once per order, even if the order is delivered in several batches.

If an order is dispatched to several delivery addresses, shipping costs apply per delivery address.


b)  Costs for freight shipments:    

You can find the freight costs for products or items sent by freight as well as their shipping weight in each item description under the "Delivery" link.


5. Payment

Paying for goods ordered is convenient and easy. Payment can be made by the following payment methods. In order to hedge our credit risk, we reserve the right to restrict the payment methods that we offer based on the respective credit rating.


a. Bank transfer

Existing customers may pay for their goods on account. The payment terms are 21 days from receipt of delivery. If payment is delayed we are entitled to charge you a reminder fee and 5% late payment interest over the base rate of the European Central Bank, in so far as no lesser damage can be proven. For this pay method, we will conduct a credit rating in accordance with our data protection declaration.

b. Credit card

Your credit card will be debited with the amount of the invoice when the goods are sent. As we do not save any credit card data, we must request that you supply the information with every new order.

c. Payment in advance

Once the order is confirmed, you can transfer the amount due to the following account. For time of dispatch, please refer to Section 2 of these T&C. The bank details are as follows: 

        Sport-Thieme GmbH Commerzbank AG

        London Branch

        IBAN: GB73 COBA 4062 0130 2273 80

        BIC: COBAGB2X

 d. PayPal


6. Legal right of cancellation and right to return

If you are not purchasing the goods for commercial use nor for your own business purposes and you are resident within the European Union, you have the legal right to cancel your order, in accordance with Sections 312g and 355 of the BGB (German Civil Code). Details of how to do so follow at the end of these T&Cs.

Irrespective of statutory return rights and cancellation rights, we also offer all customers a quibble-free, 100-day returns guarantee based on the following terms and conditions.

The returns period begins on complete delivery of the goods. In order to qualify for this guarantee, items must be returned in a timely manner. Our return address is: Sport-Thieme, Post Box 45, Bedford, MK40 2WH. For those items that cannot be sent by parcel (e.g. bulky items) a written returns request will suffice. The return or the returns request must be sent to:

Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben,

Germany, fax: +49 5357 970 305, email:


You are liable for the cost of returns or return postage. We can refuse to refund the purchase price until we have received the returned goods. We can arrange a courier for items that cannot be sent by parcel; the transport costs must be paid in advance by you.

Excluded from this returns guarantee are items that are damaged or items that show signs of use beyond what would be expected for ascertaining the quality, features and functionality of the item. The returns guarantee also excludes items that have been specially made (bespoke) or items where the seal has been broken.


7. Defects

If the goods are defective, then Section 8 of your statutory rights will apply. If you do receive a defective item, despite our comprehensive quality controls, our customer care team will be happy to help you.

Small deviations in the shape and colour of models, especially in subsequent deliveries and arising from technical changes undertaken in the course of further development, are not defects.

There is no right to claim us for damages or faults arising from incorrect operation or usage, or for use of force or natural wear and tear after receipt of goods.


8. Liability

Customer claims for compensation are not accepted. Exceptions to this are where loss of life, injury to body or health or a breach of contractual obligations have occurred as well as liabilities for other damages, due to wilful or grossly negligent acts by us, our legal representatives, agents or subcontractors. Essential contractual commitments are those necessary to ensure the fulfilment of the contract aims. In the case of a negligible breach of contractual duties, our liability is limited to foreseeable damages typical of the contract concerned.

The restrictions mentioned in paragraphs 1 and 2 also apply in favour of our legal representatives and agents should claims be brought directly against them. The customer’s statutory rights remain unaffected.


9. Conditions of guarantee

The guarantee is only offered to individual consumers. Buyers who are acting on behalf of a commercial or independent business are not entitled to a guarantee.

Guarantees are not intended to restrict statutory claims relating to subsequent performance, deterioration, cancellation and compensation and apply from the point at which the goods are handed over to the customer until the point at which the guarantee expires. In the case of a guarantee claim, the customer is entitled to return the item to the following address at our cost, up until the date at which the guarantee expires. We will decide whether the item is to be repaired or replaced. The guarantee does not apply to products with natural wear and tear or to items that have been damaged by the customer. We provide the guarantee:

Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben, Germany.


10. Retention of title

The items remain our property until full and final payment has been received (including VAT and shipping costs). Customers are not permitted to sell on the items until full payment has been made.

If the customer has purchased the items for commercial use or for his own business purposes, then the resale of goods is permitted within the normal course of business. However, all receivables from this resale shall transfer to us up to the amount of the invoice value of our claim. We hereby accept this transfer. The purchaser shall remain entitled to collect these amounts even after the transfer has been made. Our entitlement to collect these claims ourselves remains unaffected. However, we will not enforce these rights if the purchaser is not in payment arrears to us.


11. Protective rights

We reserve the intellectual property rights and copyrights on all products, images and other documents that we send out. Their use by a third party is subject to our approval.


12. Alternative dispute conditions in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG).

We are not obliged and are fundamentally unwilling to participate in a dispute resolution procedure.


13. Other terms

Should any of our terms and conditions be rendered invalid, all other terms and conditions remain valid. We hereby reject the customer’s terms and conditions.

The place of jurisdiction is our company business address if the customer is a business, a legal entity under public law, a separate estate under public law or if the customer is not resident within the European Union. We have the right to bring a claim at the customer’s place of general jurisdiction.

This agreement is governed by German law with the exclusion of the UN Convention on Contracts for the International Sale of Goods.

- Sport -Thieme GmbH -

Cancellation instructions for customers who reside within the European Union, and if the purchase was neither for commercial purposes nor for their own business purposes:


14. Cancellation Instructions

Cancellation rights

You have the right to cancel this contract within 14 days, without providing any reasons. The cancellation period is 14 days from the day on which you, or a third party nominated by you other than the carrier, take possession of the goods (or for an order containing several items or a delivery in several consignments or parts, the day on which the last consignment or the last item is taken possession of).

To exercise your cancellation rights, you must clearly inform us in writing (e.g. either by post, fax or email), that you wish to cancel your contract (Sport-Thieme GmbH, Helmstedter Str. 40, D-38368 Grasleben, Germany, telephone: +49 5357 181 305; fax: +49 5357 970 305, email: You may use the attached cancellation form template to do this, although this is not obligatory. The time limit is deemed adhered to when you send the notification before the end of the cancellation period.

Consequences of cancellation

If you cancel this contract, any payment that we receive from you, including delivery costs (but with exception of any additional costs incurred that arise by using another form of delivery other than the standard delivery we offer) will be refunded without delay and within 14 days from when we were notified of the cancellation. Unless otherwise agreed, we will issue the refund using the same method of payment through which the original payment to us was made. Under no circumstances shall there be any charge for this. We reserve the right to refuse a refund up until the time that we receive the returned goods or receive proof that the goods have been shipped back to us, whichever is sooner. You have a maximum of 14 days from when you informed us of the cancellation, in which to send the goods back to us. The time limit is deemed adhered to, when the items are sent before the end of the 14 day period.

You will be responsible for return costs for items that can be sent via post and items requiring courier/freight transport. The cost of returning an item will be no more than 30% of the value of the item.

You will be liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature and functioning of the goods.


You may opt to use the cancellation form template below.

Standard returns form

(If you wish to cancel your contract, please fill in and return this form)

To Sport-Thieme GmbH, Helmstedter Str. 40, 38368 Grasleben,

Germany Fax: +49 5357 970 305,


I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service


Ordered on: (*): ……………………………………. Received on: (*): …………………………………….

Customer(s) name: ……………………………………

Customer(s) address: ……………………………………

…………………………………… Customer(s) signature (only required when sending via post/fax)

Date: ……………………………………

(*) Delete where applicable

Please note that you have no cancellation rights for the following contracts:
• Contracts for the delivery of goods that are not ready-made and have been made to measure or clearly to your specific requirements.
• Contracts for the delivery of sealed goods that have had their seal broken after delivery and cannot be returned for hygiene reasons or for the protection of health.
• Contracts for the delivery of sound or video recordings or computer software in sealed packaging where the seal has been broken after delivery.