Guarantee 3 years
0800 0488891 Customer service
47,797 product ratings from our customers
Returns guarantee 100 days
Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben, Germany, registered in Braunschweig under company registration number HRB 100733, VAT Reg.no. GB239 8970 48, and legally represented by the Managing Director, Maximilian Hohe, accepts your order on the basis of the following General Terms and Conditions (T&Cs).
1. Completion of Contract
Clicking on the “Add to cart” button in our online shop places your selected product(s) in the virtual shopping basket. Clicking on the shopping trolley symbol takes you to the virtual shopping basket. Here you can review your order, delete products or amend quantities.
Clicking on “Proceed” starts the order process that you complete by clicking on “Buy now” in the final step. In doing so, you are submitting a legally binding contractual offer regarding the product(s) in the shopping basket.
You will automatically be informed by email that we have received your order and the message will also include the details of your order. This email does not constitute acceptance of your offer.
We will only store this contract text until acceptance of the sales contract and thereafter it will no longer be possible to retrieve it. If you would like to retain a copy of the contract text for yourself, please save a copy of our acknowledgement email.
Assuming no contract has been concluded between you and us, the prices stated are subject to change and are subject to prior sale.
When paying via PayPal, credit card or advance payment / prepayment, the sales contract shall be concluded upon issue of your payment order.
When paying on account or by cash on delivery, the sales contract shall be concluded when we confirm your order. This happens no later than five days from receipt of the order either through the sending of an ‘order confirmation’ in writing, notification of delivery or through the delivery of the goods; during this time, you are bound to your order.
2. Delivery date and shipping
Unless stated otherwise in the product description, your items will be delivered within two weeks. The delivery date is calculated from the date upon which you receive our order confirmation. If you are paying in advance, the term of delivery starts 3 days after payment leaves your bank account.
For freight shipments, you are required to inform us prior to dispatch of any known restrictions that will affect the delivery vehicle.
All freight shipments are delivered to the kerbside at the address provided by you.
If assembly has been arranged, the customer must ensure that the assembly area is prepared by the agreed date.
We are entitled to engage subcontractors.
In case of any damage during transit, please inform us within 24 hours of receipt of goods.
Sport-Thieme insures all deliveries.
Orders placed in this shop, www.sport-thieme.co.uk, can only be delivered to addresses of mainland UK. We do not deliver to islands, the Channel Islands or Isle of Man. If you would like to place an order for these delivery addresses, please contact us directly. Our customer service will be glad to help.
All prices stated are in GBP and are inclusive VAT.
For deliveries within the UK, there is a minimum order value of GBP 150.00.
Minimum order quantities are displayed on our order forms and are automatically displayed for orders placed online. The ‘order value’ is the value of the actual order and does not include service charges and delivery costs.
4. Delivery charges
If it is beneficial and cost effective to speed up deliveries, we will make partial deliveries to ensure that you receive your items as quickly as possible. Particularly when some items require a longer delivery time than the rest of the order.
You can find the delivery charges, the delivery type (Standard postal service or freight shipment) as well as their shipping weight in each item description under the "Delivery" link. Products that are not subject to shipping costs are marked with ‘Free shipping’. If these products are ordered along with other products that are subject to shipping costs, only the fees applicable to these products are charged.
Shipping costs are only charged once per order, even if the order is to be delivered in more than one shipping. If an order is to be delivered to more than one address, shipping costs will be charged for each address.
Paying for goods ordered is convenient and easy. Payment can be made by the following payment methods. In order to hedge our credit risk, we reserve the right to restrict the payment methods that we offer based on the respective credit rating.
a. Credit card
Your credit card will be debited with the amount of the invoice when the order is placed. As we do not save any credit card data, we must request that you supply the information with every new order.
b. Payment in advance
Once the order is confirmed, you can transfer the amount due to the following account. For time of dispatch, please refer to Section 2 of these T&C. The bank details are as follows:
Sport-Thieme GmbH Commerzbank AG
IBAN: DE59 2698 1062 0300 3802 00
6. Legal right of withdrawal and voluntary right to return
If you are not purchasing the goods for commercial use nor for your own business purposes and you are resident within the European Union, you have the legal right to withdraw from this contract, in accordance with Sections 312g and 355 of the BGB (German Civil Code). Details of how to do so follow at the end of these T&Cs.
Irrespective of statutory return rights and cancellation rights, we also offer all customers a quibble-free, 100-day returns guarantee based on the following terms and conditions.
The returns period begins on complete delivery of the goods. In order to qualify for this guarantee, items must be returned in a timely manner. The return or the returns request must be sent to:
Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben,
Germany, fax: +49 5357 970 305, email: email@example.com
You are liable for the cost of returns or return postage. We can refuse to refund the purchase price until we have received the returned goods. We can arrange a courier for items that cannot be sent by parcel; the transport costs must be paid in advance by you.
Excluded from this returns guarantee are items that are damaged or items that show signs of use beyond what would be expected for ascertaining the quality, features and functionality of the item. The returns guarantee also excludes items that have been specially made (bespoke) or items where the seal has been broken.
If the goods are defective, then Section 8 of these T&C will apply. If you do receive a defective item, despite our comprehensive quality controls, our customer care team will be happy to help you.
Small deviations in the shape and colour of models, especially in subsequent deliveries and arising from technical changes undertaken in the course of further development, are not defects.
There is no right to claim us for damages or faults arising from incorrect operation or usage, or for use of force or natural wear and tear after receipt of goods.
Customer claims for compensation are not accepted. Exceptions to this are where loss of life, injury to body or health or a breach of contractual obligations have occurred as well as liabilities for other damages, due to wilful or grossly negligent acts by us, our legal representatives, agents or subcontractors. Essential contractual commitments are those necessary to ensure the fulfilment of the contract aims. In the case of a negligible breach of contractual duties, our liability is limited to foreseeable damages typical of the contract concerned.
The restrictions mentioned in paragraphs 1 and 2 also apply in favour of our legal representatives and agents should claims be brought directly against them. The provision of the product liability law remains unaffected.
9. Conditions of guarantee
Commercial buyers who purchase the goods for the purpose of reselling are excluded from our guarantee.
Guarantees do not restrict statutory claims, in particular those relating to supplementary performance, abatement, cancellation and compensation, and apply from the time the goods are handed over to the customer until the time the guarantee expires. In the case of a guarantee claim, the customer is entitled to return the item to the address in section 6 at our cost, up until the date at which the guarantee expires. We will decide whether the item is to be repaired or replaced. The guarantee does not apply to wear and tear of products or to items that have been damaged by the customer. We provide the guarantee:
Sport-Thieme GmbH, Helmstedter Straße 40, D-38368 Grasleben, Germany.
10. Retention of title
The items remain our property until full and final payment has been received (including shipping costs). Customers are not permitted to sell on the items until full payment has been made.
If the customer has purchased the items for commercial use or for his own business purposes, then the resale of goods is permitted within the normal course of business. However, all receivables from this resale shall transfer to us up to the amount of the invoice value of our claim. We hereby accept this transfer. The purchaser shall remain entitled to collect these amounts even after the transfer has been made. Our entitlement to collect these claims ourselves remains unaffected. However, we will not enforce these rights if the purchaser is not in payment arrears to us.
11. Protective rights
We reserve the intellectual property rights and copyrights on all products, images and other documents that we send out. Their use by a third party is subject to our approval.
12. Alternative dispute conditions in accordance with Section 36 of the German Consumer Dispute Resolution Act (VSBG).
We are not obliged and are fundamentally unwilling to participate in a dispute resolution procedure.
13. Other terms
Should any of our terms and conditions be rendered invalid, all other terms and conditions remain valid. We hereby reject the customer’s terms and conditions.
The place of jurisdiction is our company business address if the customer is a business, a legal entity under public law, a separate estate under public law or if the customer is not resident within the European Union. We have the right to bring a claim at the customer’s place of general jurisdiction.
This agreement is governed by German law with the exclusion of the UN Convention on Contracts for the International Sale of Goods.
In dealings with end users within the European Union, the laws at the end user’s place of residence may also apply, providing that they are compulsory consumer rights provisions.
- Sport -Thieme GmbH -
Cancellation instructions for customers who reside within the European Union, and if the purchase was neither for commercial purposes nor for their own business purposes:
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.
To exercise the right of withdrawal, you must inform us (Sport-Thieme GmbH, Helmstedter Str. 40, D-38368 Grasleben, Germany, telephone: +49 5357 181 305; fax: +49 5357 970 305, email: firstname.lastname@example.org) of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail).You may use the attached model withdrawal form, but it is not obligatory.
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay an in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement. We may withold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.
You shall send back the goods or hand them over to us, without undue delay and in any event not later than 14 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
You will have to bear the direct cost of returning the goods that can be sent by post. You will have to bear the direct cost of returning for items that cannot be sent by post. The costs of returning items that cannot be sent by post are estimated to be a maximum of around 139 euros for a shipping weight of up to 39 kg and for higher weights, up to a maximum of around 4,10 euros per kg. The shipping weight is included in the product description under the "Delivery" link.
You are only liable for any diminished value of the goods, resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
You may opt to use the model withdrawal form below.
(If you wish to cancel your contract, please fill in and return this form)
Sport-Thieme GmbH, Helmstedter Str. 40, 38368 Grasleben,
Germany Fax: +49 5357 970 305, email@example.com
I/We* hereby give notice that I/We* withdraw from my/our* contract of sale of the following goods*/provision of the following service
Ordered on: (*): ……………………………………. Received on: (*): …………………………………….
Name of consumer(s): ……………………………………
Address of consumer(s): ……………………………………
Signature of consumer(s) (only if this form is notified on paper) ……………………………………
(*) Delete as appropriate
Please note that you have no cancellation rights for the following contracts:
• Contracts for the delivery of goods that are not ready-made and have been made to measure or clearly to your specific requirements.
• Contracts for the delivery of sealed goods that have had their seal broken after delivery and cannot be returned for hygiene reasons or for the protection of health.
• Contracts for the delivery of sound or video recordings or computer software in sealed packaging where the seal has been broken after delivery.